Shipping policy

Emmitsburg Equipment — Shipping Policy

Overview

We ship parts, accessories, and supplies quickly and reliably so you can keep your equipment running without delay. This policy explains how shipping, processing times, and delivery expectations work for orders placed through Emmitsburg Equipment.


1. Processing Times

  • Orders are processed within 1–2 business days.

  • Orders placed after 3 PM or on weekends/holidays are processed the next business day.

  • If an item is out of stock or requires special handling, we will contact you immediately.


2. Shipping Methods & Delivery Times

We ship using trusted carriers such as USPS, UPS, and FedEx.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Local Pickup: Free — available once your order is marked “Ready for Pickup”

Delivery times may vary based on carrier delays, weather, or regional conditions.


3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Selected shipping method

Large or heavy items may incur additional freight charges. You will see all costs before completing your order.


4. Local Pickup (Emmitsburg, MD)

Local customers may choose Free Local Pickup at checkout.

You’ll receive an email when your order is ready. Please bring your order confirmation when picking up.


5. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.


6. Lost, Delayed, or Damaged Shipments

If your shipment is lost or arrives damaged:

  1. Email us at mike@emmitsburgequipmentrental.com

  2. Include your order number and photos (if applicable)

  3. We will work with the carrier to resolve the issue quickly


7. Incorrect Addresses

Customers are responsible for entering accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded until the package is returned.


8. International Shipping

At this time, we only ship within the United States.


Contact

For shipping questions or support, reach out anytime:

Emmitsburg Equipment Email: mike@emmitsburgequipmentrental.com


If you want, I can also create:

  • A Privacy Policy

  • A Terms of Service

  • A Legal Notice

  • A Contact Information block formatted for Shopify